Last Updated: August 12, 2025.
1. Introduction
This Privacy Policy describes how Hartstone Tile collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://hartstonetile.com/
2. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. This data is collected using Google Analytics, Tag Manager, and other similar technologies.
Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information: If you contact us for support, we may collect your name, email address, and the contents of your message.
3. How We Use Your Information
We use the information we collect to:
Provide and Improve Our Services: We use your information to operate, maintain, and improve our Site and services, including to process your transactions and fulfill your orders.
Communicate with You: We may use your information to communicate with you about your orders, respond to your inquiries, and send you promotional materials and newsletters, if you have opted in to receive them.
Marketing and Advertising: We use your information for marketing and advertising purposes, including to display personalized advertisements to you on other websites (retargeting) based on your Browse behavior on our Site. This is managed through Google Ads, Google Tag Manager, and other third-party advertising platforms.
Analytics: We use tools like Google Analytics to understand how our customers use the Site. This helps us to improve our services and understand our audience better. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
4. Sharing Your Personal Information
We share your personal information with third parties to help us use your information, as described above.
Service Providers: We may share your information with third-party service providers to perform services on our behalf, such as payment processing, shipping, data analysis, and marketing assistance.
Legal Compliance: We may disclose your personal information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency).
5. Paid Advertising Retargeting
We use third-party paid advertising services to show you advertisements on other websites after you have visited our Site. These services may use cookies and other tracking technologies to collect information about your Browse activities on our Site and other websites in order to show you personalized ads.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete your personal information. If you would like to exercise these rights, please contact us at hartstone@hartstonetile.com.
7. Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hartstone@hartstonetile.com or by mail using the details provided below:
1801 Taylor Ave, Louisville, KY 40213
A signed contract and deposit are required to initiate any order. No fabrication will begin without a signed contract and deposit. When possible, the signed contract shall include the color & texture selections. Color & texture selections are to be communicated in writing prior to initiating an order. For Architectural Shapes & Furniture orders, shop drawings will begin upon receipt of signed contract & deposit. However, no mold making or fabrication work for Architectural Shapes & Furniture orders will be initiated until receipt of signed approval drawings, and corresponding progress payment.
A signed contract and deposit are required to initiate any order. No fabrication will begin without a signed contract and deposit. When possible, the signed contract shall include the color & texture selections. Color & texture selections are to be communicated in writing prior to initiating an order. For Architectural Shapes & Furniture orders, shop drawings will begin upon receipt of signed contract & deposit. However, no mold making or fabrication work for Architectural Shapes & Furniture orders will be initiated until receipt of signed approval drawings, and corresponding progress payment.
Orders Less Than $1500:
Orders Between $1500 – $50,000:
Order More Than $50,000:
Mold fabrication and production schedule will not proceed until after we receive approved shop drawings and texture & color selection (in writing). Material will be cast in accordance with industry standards and applicable APA, PCI, and ASTM and/or APA standards & tolerances. Production lead-times vary throughout the year and are subject to current order volume. Fabrication slots will not be reserved. Orders are expedited with additional mold work and/or production overtime. Expedited orders are subject to additional fees.
Shop drawings will not be initiated until after receipt of signed contract & deposit. Contractor must supply all applicable updated construction plans and documents before shop drawings can commence. Shop drawings are executed on a first come first serve basis and turn-around time will vary on complexity of project and current order volume. Shop drawings will include unit identification, payout plan, and suggested connection details, in accordance with standard industry practices. Shop drawings must be reviewed and approved by purchaser prior to scheduling fabrication. Any product made with approved shop drawing which does not fit field conditions or owner’s intent is not the responsibility of Hartstone. The purchaser will provide field dimensions, if necessary. Installer or purchaser will be responsible for any cutting or grinding required in an effort to satisfy field modifications or conditions not noted on plans.
No installation is included or implied from Hartstone. No stone anchors, clips, angles, bolts, dowels, shims, etc. or any other loose installation items are included nor will be included with proposal regardless of statements on plans or specifications. Cast in items such as weld plates and inserts are included provided they are specifically called for by the architect on the architectural plans.
Variations in color, texture, and shading from piece to piece are not considered defects and are inherent qualities of natural and cast stone. We use the same color formulas for every batch of material processed but due to the color variations inherent in raw materials, and texture variations due to the unique hand-crafting of each piece, variation in color & texture can and should be expected. This slight variation should be expected and is part of the desirable organic aesthetic only achieved with natural materials and hand-fabrication. Minor chipping and cracking from shipment and/or handling shall not be grounds for rejection. We follow the APA guidelines for issues regarding color uniformity. As prescribed by these standards all precast materials should be viewed from a distance of 20 feet to review color, surface finish and patches/repairs.
Delivery is not included unless otherwise specified by Hartstone. Deliveries are calculated on loads up to 40,000#. If partial loads are required by the contractor, additional charges (at cost) will be applied to cover these expenses. Deliveries must be during normal business hours, weekdays. Trucks delayed for longer than two hours may be subject to demurrage charges. Unloading and installation will be by others. We do not unload nor install any material at the jobsite.
All material shipped will be finished and undamaged. All reasonable precautions are taken in packaging/crating to prevent shipping damage. Purchaser will have 10 days to inspect material once it has been delivered to jobsite. If you accept material upon delivery and find damage upon inspection please photograph and save all pieces and packaging to assist us with your claim. We will typically replace any broken material due to shipping when notified within 10 day inspection period. All damage claims will be remade at the discretion of Hartstone. Any repairs due to damage or discoloration occurring during unloading, onsite storage or installation will be the responsibility of the purchaser.
Our quotes are good for 90 days and may be withdrawn at any time prior to written acceptance. Only the items shown and/or described within our proposal/quote (by either linear footage or unit quantity) are supplied. Alterations, deviations and changes to this quotation involving additional costs will require a change order. Hartstone will bid only what we determine is within our scope of capabilities for custom architectural concrete.
Harstone shall not be liable for any loss or damage resulting from any delay caused by an act of neglect of the purchaser, architect, other trades, common carriers, weather, Acts of God or other causes beyond the control of Harstone. All agreements are contingent upon strikes, accidents, availability of materials or delays beyond the control of Hartstone. We reserve the right to decline or terminate any project/order, regardless of state, when purchaser does not comply with the above terms of our proposal. Cancellation of a purchase order without cause may result in termination fees depending on the stage of the production/shop drawings at time of cancellation. All sales are final and absolutely no returns will be accepted.
Fill out the form below, and we’ll get back to you shortly.
Fill out the form below, and we’ll get back to you shortly.
