Customer Service

Relying on consistent communication and an authentic desire for excellence, we actively guide our clients through the process, from initial inquiry to installation and beyond


Our company is formed on the values of empathy, expertise, and execution

We not only provide the highest quality product available, we also provide the highest quality care by anticipating and meeting the needs of our clients well before they even think to ask us. Our team’s talent for design, aptitude for creative solutions, and commitment to our clients’ successes are the cornerstones of our valued relationships with architects, builders, and designers.

The Hartstone Touch System

Our process is completely transparent.

01. Review

We’re here for you. Once a contract has been signed, a representative will call to verbally review your order.

02. Establish

We care about your schedule and will work closely with you to organize a timeline that ensures you’re getting exceptional product in the appropriate manner.

03. Confirm

Once Hartstone is ready to be delivered, we’ll make sure you are ready for us. We cover all the details ahead of time to make sure delivery is smooth and devoid of complications.

04. Check-In

Your satisfaction is what provides Hartstone with meaning. Within 2 days of installation, we’ll call to make sure you love your product and everything is how it should be.